Privacy Policy

SurveyPro AI ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve SurveyPro AI:

  • Account Information: When you subscribe, we collect your name, email address, and limited payment metadata. Full payment card details are securely handled by Stripe and are not stored on our servers.

  • Usage Data: We monitor how you interact with the Service, including the number of queries you submit and your usage patterns, to manage fair-use policies and enhance system performance.

  • Chat Data: We store the questions you ask and the responses generated by the AI chatbot to perform statistical analysis, improve our models, and ensure service quality.

  • Technical Data: We collect technical information such as your IP address, browser type, device information, and cookie data to maintain the security and functionality of our website.

Legal Basis and Retention: We process your information based on (a) the performance of our agreement with you, (b) our legitimate interests in improving the Service, and (c) compliance with legal obligations. We retain personal information only as long as necessary for these purposes and securely delete or anonymize it when no longer required.

Children’s Privacy: SurveyPro AI is not directed to children under the age of 18. We do not knowingly collect personal data from anyone under 18 years old.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain the SurveyPro AI service.

  • To manage your subscription and payment through Stripe.

  • To monitor usage patterns and manage fair use policies.

  • To improve our services, update our database, and enhance AI performance.

  • To analyze system statistics while maintaining user anonymity.

  • To communicate with you regarding service updates, changes, or support.

3. Data Protection and Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. All payment transactions are securely handled by Stripe, and we do not store full payment card details on our servers. Chats submitted through SurveyPro AI are encrypted and securely stored. However, we recommend that users do not submit personal, sensitive, or confidential information during chatbot interactions.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share minimal necessary information with trusted service providers (e.g., Stripe) to manage payments securely. We may disclose information if required by law or if necessary to protect the safety and integrity of our services.

International Transfers: Your information may be processed on servers outside your jurisdiction. We apply contractual safeguards and industry-standard controls to protect data during such transfers.

5. Cookies

We use cookies and similar technologies to enhance user experience, analyze site usage, and deliver personalized content. You may control cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.

  • Cancel your subscription at any time.

  • Request deletion of your personal information, subject to legal obligations.

Please contact us for any requests related to your data.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Each time you interact with the SurveyPro AI chatbot, you will be reminded to review the latest version of our Terms of Use and Privacy Policy. By continuing to use the Service after any update, you agree to be bound by the revised terms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

Effective Date: April 28, 2025